Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is the Centennial Wheel at Navy Pier?

The Centennial Wheel is a nearly 200-foot tall Ferris wheel offering panoramic views of Chicago and Lake Michigan.

When did the current Centennial Wheel open?

The current Wheel debuted in 2016 to celebrate Navy Pier’s 100th anniversary.

How high does the Centennial Wheel rise?

It reaches nearly 200 feet, making it 50 feet taller than the previous version from 1995.

Are the gondolas climate controlled?

Yes, all gondolas are enclosed and climate-controlled for year-round comfort.

Where is the Centennial Wheel located?

It is located at Pier Park on Navy Pier, 600 E Grand Ave, Chicago, IL 60611.

What are the operating hours of the Centennial Wheel?

The Wheel is open Monday–Thursday from 11 AM to 9 PM, Friday and Saturday until 10 PM, and Sunday until 9 PM.

How long does a ride on the Centennial Wheel last?

Rides typically last between 10 and 20 minutes.

Is there a VIP gondola experience available?

Yes, VIP gondolas offer plush seating, a glass bottom, and seat up to four guests.

Can I book group tickets for the Centennial Wheel?

Yes, group tickets and packages are offered for groups of 20 or more.

What types of amenities are available nearby?

Navy Pier offers shops, restaurants, a Beer Garden with live music, and cultural attractions like the Chicago Shakespeare Theater.

Is the Centennial Wheel accessible all year round?

Yes, the climate-controlled gondolas allow rides throughout all seasons.

Can visitors purchase tickets online?

Yes, tickets can be managed and purchased online or at the Pier Park box office.

What other attractions are near the Centennial Wheel?

Nearby attractions include the Chicago Children’s Museum, City Cruises, the Butterfly House, and Tall Ship Windy.

Is parking available at Navy Pier?

Parking can be reserved online with multiple options including valet and electric vehicle charging.

Are pets allowed on the Centennial Wheel?

Pet policies are not specified; please check Navy Pier’s official guidelines before visiting.

Does the Centennial Wheel offer special experiences for events or celebrations?

Yes, VIP gondola buy-outs are ideal for special occasions.

Is Wi-Fi available on the Centennial Wheel or at Navy Pier?

Wi-Fi availability is not specified for the Wheel but is generally available throughout Navy Pier.

Can I find public restrooms and seating near the Wheel?

Yes, restrooms and seating areas are available nearby at Navy Pier.

Is smoking allowed on the Centennial Wheel or its immediate area?

Navy Pier follows local regulations, and smoking is typically restricted in public spaces; please refer to official Navy Pier policies.